FAQ & Return Policy
What is the return policy?
At Bottle&Co, it’s our constant endevour to provide you with the best customer service possible each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return or exchange the order (not valid for facemasks) for a full refund of the paid price (excluding shipping charges). We only accept returns for products purchased directly from the Bottle&Co website.
Our policy lasts 7 days, If 7 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
In the cases of refunds & exchanges, The buyer will be responsible for the shipping charges.
However, In the case of manufacturing defects & incorrect product delivered. We will be responsible for the shipping charges
To return a product to Bottle&Co, Please email us at firstname.lastname@example.org with your name & order number.
How long will my order take?
All our products are shipped from our warehouse in New Delhi, India. All orders usually take a delivery time of 3-4 working days (all days except Sundays and Public holidays) from the purchase date.
Do you offer cash on delivery?
Yes, we offer cash on delivery option for all our orders